Safe Deposit Terms & Conditions
1.1 These Terms and Conditions (the Conditions), together with the Application Form and Price List, form the contract
between us (the Contract) under which we agree to provide to you (the Primary Renter) the use of the safe deposit
box stated in the Application Form (the Box) for the period provided in the Application Form (the Term).
1.2 These Conditions prevail over any inconsistent terms or conditions contained, or referred to, in any document
proposed by you in relation to the Box, all of which are expressly excluded.
1.3 The formation of the Contract is conditional upon your provision of such evidence of identification as we may
require, our acceptance of the Information provided by you in the Application Form and the payment by you of a
deposit in the sum provided in the Price List (the key Deposit). The Key Deposit will be returned to you subject to your
return of the Key (as defined below) and provided that no other sums are due to us under the Contract at such time.
You may not open an account in the name of or on behalf of any third party.
1.4 You must inform us promptly of any change in the information provided by you in the Application Form.
1.5 Subject to presentation of such Information as we may require, you may name in the Application Form, or at a later
date by attending in person at our premises with the applicable person, a person having equal rights of access to the
Box (Secondary Renter).
1.6 As part of our verification process and due to the regulatory environment in which we operate, we may utilise the
services of certain identity verification agencies appointed by us from time to time who use verification systems
containing a multitude of datasets which are either owned by them or licensed from third party data providers. Part of
this process could include undertaking a full electoral roll search which will place a search footprint on your credit file
held at credit reference agencies This will not affect your credit rating. We also direct you to clause 10 (Data
Protection) below, which you should read carefully.
1.7 Except in the case of death, of which we receive adequate evidence, we will only remove a Secondary Renter on
receipt of an original letter signed by the Primary Renter. In case of death of Primary Renter, the Secondary Renter will
must provide satisfactory evidence of title before access will be allowed. Until then the box will be seized. If the box is
seized and remains seized while the contract term expires, the Secondary Renter will have to bring the payments up
to date before access to the box is allowed.
1.8 You must insure the items you intend to store in the Box throughout the Term against all damage and loss to the
full replacement value and we will not be liable to you or any Secondary Renter in respect of the same, save as
specifically provided in this Contract.
1.9 These conditions apply for the life of the “the term”, including any renewal, extension, change or modification.
Including renewals, extensions, changes or modifications made using online services, over the telephone, or any other
form of confirmation and/or payment.
2.1 On our receipt of the Key Deposit and Box Rental, we will issue you with a set of two keys to the Box (Key), which
the Key remains our property always. You are solely responsible for the safekeeping of the Key and must not allow
access to it to anyone other than a Secondary Renter. Further, you must not copy the Key or permit any third party
(including any Secondary Renter) to do so. You and the Secondary Renter agree to indemnify us and hold us
harmless for any breach of this clause.
2.2. You must inform us immediately by telephone and confirm in writing within 7 days thereof if you lose the Key.
2.3 You will be responsible for all costs we may incur if you lose the Key, including all costs associated with breaking
the Box open, replacing the lock and replacing the Key. We will not issue a replacement Key until you have paid all
sums due to us under this clause. We reserve the right to apply the Deposit against such sums, and to charge you for
2.4 Subject to your payment of sums due to us under clause 2.3 we will use reasonable endeavours to issue a new
Key to you within 14 days of your informing us in writing of its loss.
3. THE BOX
3.1 The Box is designed to store papers, valuables and other items of a similar nature for lawful purposes only. You
must not store firearms, ammunition, explosives or any part thereof; noxious, offensive or illegal materials (including
drugs), living (including animals and plants), inflammable, immoral, offensive, magnetic or perishable items in the Box,
or items that are the subject of any ban, embargo or import restriction or that are the proceeds of unlawful activities.
Further, you must not store any items that are stolen or otherwise being stored for the purposes of seeking to put them
beyond the reach of law enforcement agencies or any person lawfully entitled to them.
3.2 Access to the Box will be available during our standard opening hours and will be available only to the persons
specified in the Application Form or added later pursuant to clause 1.5 on the production of the Key and such
identification as we may reasonably request. No access will be permitted to the Box if any sums are outstanding to us
at such time. You will comply with our reasonable instructions when on our premises and will not do anything that may
affect the rights of our other customers or cause damage or loss to such premises or the property of any third party.
3.3 Subject to compliance with our internal identification procedures, we are entitled to presume the authenticity and
lawfulness of identity documents provided to us.
3.4 We reserve the right to refuse access to the Box on the grounds provided in clause 3.2 or pursuant to any lawful
instructions, notices or orders which we may receive at any time from any lawful authority having jurisdiction in the
3.5 Subject to the presentation of appropriate documentation, we additionally reserve the right to permit access to the
Box to any person exercising judicial or statutory powers for the reasons provided in such documentation.
3.6 After you have accessed the Box you are solely responsible for relocking the Box.
3.7 You acknowledge that your rights with regard to the Box are those of a licensee and nothing in these Conditions
grants you any right of ownership in the Box or the premises in which it is stored or otherwise kept.
3.8 You further acknowledge that we are not aware of the contents of the Box and have no knowledge as to the
purpose of the storage or the use to which the contents of the Box may be put at any time. You further acknowledge
that while we will maintain reasonable atmospheric conditions we will not tailor such conditions to the contents of the
Box and will not be liable for deterioration of such contents, other than to the extent caused by our negligence.
4. OUR OBLIGATIONS
We will provide the services under the Contract with reasonable skill and care.
5.1 The charges are set out in our Price List (which sums are quoted inclusive of VAT). The charges for the Term must
be paid at the same time as the Key Deposit in cleared funds.
5.2 We reserve the right to amend the Price List without notice.
5.3 A copy of the Price List is available from our offices.
5.4 If you do not give us notice to terminate the Contract in accordance with clause 5.3 and fail to pay any sums when
due we reserve the right (i) to suspend our services in relation to the Box (including permitting you, any Secondary
Renter access to the Box) and/or (ii) to charge you interest on the outstanding sum at the rate of 2% above the
standard base lending rate of Lloyds Bank Plc from the date that payment became due until the outstanding sums are
paid in full both before as well as after any judgement. Our right to interest is without prejudice to any other rights we
might have in relation to late payment.
6. DEATH OR MENTAL INCAPACITY
6.1 If you die or become mentally incapable during the Term we shall allow your personal representatives or lawfully
appointed attorney to open the Box, or shall open the Box for your personal representatives or attorney provided that
such persons (i) produce to us on demand a valid appointment as attorney, grant of probate or letters of administration
appointing such persons as the executors or administrators of your estate, (ii) produce to us on demand evidence of
their identity, and (iii) enter into an indemnity in our favour in a form satisfactory to us.
6.2 If a Secondary Renter dies during the Term, on production to us of the applicable death certificate, we shall amend
our records upon payment of the Administration fee.
6.3 Nothing in clauses 6.1 to 6.2 shall affect the entitlement of any other person properly authorised pursuant to the
Contract to access the Box.
6.5 We may act on the instructions of persons referenced in clauses 6.1 and 6.2 without liability to you or any
Secondary Renter from time to time.
7.1 Unless you give us notice to renew or extend the Contract it shall expire automatically at the end of the Term.
7.2 If any payment due to us remains outstanding for a period of 30 days from the date it fell due we may immediately
terminate the Contract by notice in writing to you.
7.3 Subject to clause 7.2, we may terminate the Contract immediately by notice in writing to you if you breach any of
these Conditions or you have a bankruptcy petition presented against you or are declared bankrupt.
7.4 You may terminate the Contract at any time by notice in writing to us, provided that, save where such termination is
a result of our breach, we shall not in such event have any obligation to refund to you any pre-paid charges.
8. EFFECT OF TERMINATION
8.1 On termination of the Contract (i) any outstanding sums due to us shall become immediately due and payable (ii)
you shall immediately return to us the Key and any other property belonging to us that you may have in your
possession, (iii) you shall immediately remove all contents of the Box, and (iv) your rights in relation to the Box, and
those of any Secondary Renter shall immediately cease.
8.2 If you fail to comply with clause 8.1, you shall pay to us prior to us releasing the contents of the Box to you any
charges we may incur arising from such failure, including additional storage fees at the daily rate of £10 +Vat and any
sums incurred in returning the contents of the Box to you by such means as we may decide, together with any costs
incurred by us in replacing the lock to the Box and obtaining a new Key.
8.3 If within 60 days of the date of termination of the Contract you have not removed all contents of the Box, we shall
be entitled to break open the Box in the presence of an independent witness, whose signature of an inventory of the
contents of the Box shall be conclusive evidence as to such contents, and sell or otherwise dispose as we see fit of
such contents. After deduction from any proceeds of any disposal of sums due to us under the Contract, we shall send
any remaining sums to your last known address. If the sums raised by any disposal do not cover the sums due to us
we reserve the right to recover such sums from you.
9. LIMITATION OF LIABILITY
9.1 This clause 9 sets out our entire financial liability to you in contract or tort in respect of any breach of the Contract
9.2 Where you are contracting in the course of a business all warranties, conditions and other terms implied by statute
or common law are, to the fullest extent permitted by law, excluded from the Contract.
9.3 Nothing in these Conditions limits or excludes our liability:
9.3.1 for death or personal injury resulting from negligence; or
9.3.2 for any damage or liability incurred by you as a result of our fraud; or
9.3.3 for any other liability that cannot be lawfully limited or excluded under British law.
9.4 Subject to clause 9.3, if we are in breach of the Contract or are negligent, we will not be liable for any losses
(whether direct, indirect, consequential, economic, monetary) that you suffer as result, except those losses which are a
reasonably foreseeable consequence of the breach.
9.5 Subject to clause 9.3, our liability for any losses under the Contract shall be capped at:
9.5.1 if you are an individual, five times the charges paid in respect of the 12 month period in which the liability arises;
and 9.5.2 if you are contracting in the course of a business, three times the charges paid in respect of the 12 month
period in which the liability arises.
9.6 Due to the wide nature of the interests of our customers we are unable to insure against all potential liabilities that
may arise through our customers’ uses of our services. We therefore strongly advise you to insure against any losses
you may suffer for which we do not accept liability under clause 9.4, and where we do accept liability, any losses you
may suffer in excess of the sums provided for in clause 9.5.
10. DATA PROTECTION
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: The
right to request a copy of the personal data which we hold about you; The right to request that we correct any personal
data if it is found to be inaccurate or out of date; The right to request your personal data is erased where it is no longer
necessary to retain such data; The right to withdraw your consent to the processing at any time; The right to request
that we provide you with your personal data and where possible, to transmit that data directly to another data
controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or
is necessary for the performance of a contract with the data subject and where the data controller processes the data
by automated means); The right, where there is a dispute in relation to the accuracy or processing of your personal
data, to request a restriction is placed on further processing; The right to object to the processing of personal data,
(where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public
interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research
and statistics). We do not transfer personal data outside the EEA. We do not use any form of automated decision
making in our business.
11. FORCE MAJEURE
We shall have no liability to you under the Contract if we are prevented from, or delayed in performing, our obligations
under the Contract or from carrying on our business by acts, events, omissions or accidents beyond our reasonable
control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of
the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion,
malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown
of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
12.1 This Agreement is not transferable.
12.2 Where you are adding a Secondary Renter to your account you accept responsibility for ensuring that they abide
by the terms of the Contract and are responsible for any breach of the Contract caused by such persons.
We may amend these Conditions with immediate effect by giving written notice to you.
14. NO PARTNERSHIP OR AGENCY
Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind
between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have
authority to act as agent for, or to bind, the other party in any way.
15. RIGHTS OF THIRD PARTIES
With the exception that we shall, subject to these Conditions, permit a Secondary Renter access to the Box as
provided in these Conditions, a person who is not a party to the Contract shall not have any rights under or in
connection with it.
If any provision of the Contract (or part of any provision) is found by any court or other authority of competent
jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be
deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall
not be affected
17. ENTIRE AGREEMENT
These Conditions together with the Application Form and Price List constitute the whole agreement between the
parties and supersede any previous arrangement, understanding or agreement between them relating to the subject
matter of the Contract.
18.1 Any notice required to be given under the Contract shall be in writing and shall be delivered personally, or sent by
pre-paid first-class post, recorded delivery or by commercial courier to the other party.
18.2 Any notice shall be deemed to have been duly received if delivered personally, when left at the relevant address
or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second working day after posting, or if
delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed.
18.3 A notice required to be given under the Contract shall not be validly served if sent by e-mail.
19. GOVERNING LAW AND JURISDICTION
The Contract shall be governed by English law and we both agree that the English courts shall have non-exclusive
jurisdiction to settle any dispute or claim that arises out of, or in connection with, the Contract or its subject matter